Overcoming Staffing Challenges in the Hospitality Industry using Innovative Talent Management Practices

WEDNESDAY, 26th January 2022
14:00 GMT 15:00 CET 09:00 USA ET

• Join Ralf Burbach & Stefan Jooss in our next EuroCHRIE Webinar
• The webinar takes place on WEDNESDAY, 26th January – you can register below for the FREE Zoom session below!

About the Webinar

Even prior to the COVID-19 pandemic, hospitality operations across the world have been experiencing difficulties in attracting, identifying, developing, retaining, and deploying talent largely due to the poor perceptions of the working conditions in the industry. As hospitality businesses are embarking on a slow journey to recovery, they are often forced to do so without having the talent available to fill key positions in their organisations, as many of their former employees have moved into other sectors such as retail and healthcare.  Thus, the hospitality industry, now more than ever, must embrace best practice and innovative talent management solutions to create more sustainable talent pipelines. 

With this background in mind, recent survey results by Hospitality Jobs Platform HOSCO.com, which boasts an excess of 1.5m graduate users and which lists in excess of 400 hospitality schools worldwide, illustrate that nine out of ten hospitality graduates are looking for positions, with two thirds of those looking for both hospitality and non-hospitality related jobs and one third looking for a role in hospitality. These results are hugely encouraging. But the hospitality industry must act on these and follow up with innovative ideas to attract and retain talent. 

The collection of articles included in a recently published book ‘Talent Management Innovations in the International Hospitality Industry’ edited by Dr Stefan Jooss, Dr Ralf Burbach and Dr Huub Ruel and published by Emerald Publishing Limited as part of its Talent Management Series, put forward a broad set of innovative talent management strategies and practices, ranging from employer branding, strategic talent management, and mentoring, to common talent pools and fostering creativity, among others, that organisations could capitalise on. 

In this webinar, hosted by EuroCHRIE, Stefan, Ralf and John will combine their expertise to explore some of these ideas and bring to the fore ways in which the hospitality industry could overcome their staffing challenges using innovative talent management practices.

About Dr Ralf Burbach

Dr Ralf Burbach has been the Head of the Hospitality Management Discipline and Assistant Head of the School of Hospitality Management and Tourism, Technological University Dublin (Ireland) for the past eleven years. He has worked in a number of lecturing and senior management roles in different higher education institutions since 2001.  Ralf has thirteen years professional hospitality industry experience and held managerial posts in Germany, the UK and Ireland.  Ralf is a member of the Irish Hospitality Institute, Chartered Member of the Chartered Institute of Personnel and Development, Vice President at the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE), and Past President of EuroCHRIE.  Ralf serves on the Hospitality Careers Oversight Group, a body set up by the Irish Government to address skills needs in the sector. His main research interests are in electronic HRM, International Talent Management and vocational training systems. He has published a number of book chapters, an edited book, and journal articles in these areas. 

About John Lohr

John Lohr currently serves as Hosco’s Director of Strategic Partnerships and Innovation. He is a Glion Switzerland graduate who has amassed over 12 years of hospitality, tourism and education business development work experience in +40 countries. For Hosco, John leads the partnership development with hospitality schools, departments, associations and national organizations. Earlier, John worked with IHG hotels in Thailand and India and served as the Director of Business Development for the American Hotel & Lodging Educational Institute (AHLEI) in Europe. He has also held various board positions for EuroCHRIE, the Council of Hospitality, Tourism and Event Educators and is a member of multiple global hospitality education and training associations. John resides in Poznan, Poland with his family and regularly visits the Hosco global headquarters in Barcelona, Spain.

About Stefan Jooss

Stefan Jooss is a Lecturer in Management and Programme Director for the Higher Diploma in Human Resource Management at Cork University Business School, University College Cork, Ireland. His main research interest and focus is in the areas of talent management, global mobility, and future of work, particularly in the context of multinational corporations. His work has been published in leading peer-reviewed journals such as Human Resource Management Journal, Human Resource Management Review, the International Journal of Human Resource Management and the International Journal of Contemporary Hospitality Management. He is also the co-editor of a book on Talent Management Innovations in the International Hospitality Industry.