Cindy Heo
Director of Research
Dr. Cindy Heo, currently an Associate Professor at EHL Hospitality Business School, previously held the position of Assistant Professor at the School of Hotel and Tourism Management at the Hong Kong Polytechnic University.
Dr. Cindy Heo, currently an Associate Professor at EHL Hospitality Business School, previously held the position of Assistant Professor at the School of Hotel and Tourism Management at the Hong Kong Polytechnic University. Her research primarily focuses on identifying key determinants for maximizing performance in the tourism and hospitality industry, with a specific emphasis on revenue management. In addition to contributing to the body of knowledge through academic research, Dr. Heo has dedicated considerable effort to ensuring that research findings are effectively applied to industry practice. Dr. Heo has extensive experience delivering custom executive education programs on revenue management strategy across Asia, the Middle East, Africa, and Europe. She currently serves on the HSMAI Europe Revenue Optimization Advisory Board and has held significant editorial roles, including Coordinating Editor for the International Journal of Hospitality Management and Associate Editor for the International Journal of Consumer Studies. Additionally, Dr. Heo is a member of the editorial board of Tourism Management.
Cindy Heo
Associate Professor
EHL Hospitality Business School
Lausanne, Switzerland
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