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International Case Studies for Hospitality and Tourism Ethics Management: Students and Trainees

 Author: Elizabeth Ineson, Matthew Hong Tai Yap, Mark Gosling  Category: Case Studies, Hospitality & Tourism  Publisher: Editura Tehnopress  Published: January 1, 2020  ISBN: 978-606-687-439-7  Pages: 124  File Size: 5.6mb  Download
 Description:
Cases provide a learning strategy through which students and trainees are required to consider, debate and offer possible solutions to the questions posed. They can apply their knowledge of a range of academic theories, and/or their work experiences, to identify, analyse and evaluate the problems involved. Such experiential learning is of value in developing in students and trainees informed and considered managerial decision-making within learning and training environments, where the importance of problem identification and problem-solving skills is emphasised. In turn, a variety of geographical, cultural and different legal contexts provide a framework within which a broad spectrum of learning outcomes can be achieved.
Thanks to Dr. Liz Ineson for allowing us to share this publication with EuroCHRIE colleagues.
When using the cases for teaching or training, you should kindly acknowledge the source

List of Contents

Introduction – xiii

by Graham Stone and Elizabeth M. Ineson

Part 1 Non-revealed Case Studies – p1

The Intern in Great Trouble – p3
by Tim Lin
The Incident in the Cinema: Service Quality and Attitudes – p5
by Cindy Chu
Gender Insensitivity and Discrimination in a Restaurant – p7
by Kyrie Eleison Muñoz
Irresponsible YouTube Nerd – p10
by Sam Yuen Permadi
Stealing Data from a Company before Quitting the Job – p13
by Trung Nhat Tran
Sexual Harassment in the Workplace – p15
by Rattanaporn Dungkam
Living on Espionage – p18
by Emmanuel Kwame Opoku
Cultural Awareness – p20
by Timara Qonita
Is Zero-dollar Tourism an Ethical Practice? – p23
by Nandar Aye
Outdoor Activities: Taking a Risk – p26
by Nikki Wu

Part 2 Revealed Case Studies – p29

Is it a Scam? – p31
by Timara Qonita
Tourism in a Protected Area: A Proxy or a Double-edged Sword? – p35
by Nandar Aye
Please Humbly Face the Mountain – p43
by Nikki Wu
Tourist’ Lack of Environmental Consideration: The Case of Mount Everest – p49
by Cindy Chu
The Ethics of Tour Guiding: The Case of Thai Tour Guides – p53
by Rattanaporn Dungkam
Rapid Economic Recovery after Epidemics: Considerations for Sustainable Tourism Development – p60
by Trung Nhat Tran
Unexpected Holiday: Visitors or Victims? – p66
by Tim Lin
Injustice in the Workplace: Sexual Harassment and Bullying of Women in the Hospitality and Tourism Industry – p70
by Emmanuel Kwame Opoku
Hiring Practices: The Stigma and Discrimination against People Living with HIV – p79
by Kyrie Eleison Muñoz
Space Tourism: The Dark Skies of Unknown Perils – p85
by Sam Yuen Permadi

Part 3 Points for Discussion – p95


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