This poster delves into the realm of service robots within the context of Swiss hospitality, focusing on both hospitals and hotels.

The study uncovers potential applications for service robots, ranging from medical deliveries in hospitals to enhancing guest experiences in hotels. Furthermore, it identifies and examines the barriers of to the use of service robots into the hospitality landscape.

The research not only sheds light on the dynamics between humans and robots but also delves into the technological concerns, the establishments’ culture, economical barriers and architectural limitations. While the study offers valuable insights into the Swiss scenario, it acknowledges the limitations of a regional sample. Ultimately, this endeavor contributes to a deeper understanding of the opportunities and obstacles in harnessing service robots to augment hospitality services in Switzerland.