This poster presentation aims to provide a comprehensive approach to tackling staff shortages and improving the overall employee experience in the Dutch hospitality industry.

This presentation is part of a PhD research project that seeks to formulate a regionally adapted framework for developing attraction and retention strategies for the hospitality industry. The author explores the intersection of Talent Management and Artificial Intelligence (AI)-powered technology to provide insights into how AI technology can be integrated into the hospitality industry’s recruitment and selection, employee engagement and performance management, training and development and decision-making. The author concludes that using AI-generated data and insights can inform decision-making in talent management, leading to improved employee satisfaction, engagement, and performance.