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Employee turnover has been a major challenge for the hotel industry, and researchers and actioners have made continued efforts to investigate the major causes of turnover. Existing studies mostly relied on employees\u2019 self-reported data which is not free of social desirability bias and examined turnover intention instead of turnover. Using employees’ shared comments on their current and past employers on Glassdoor, this identified the main factors of hotel employees\u2019 turnover based on word-frequency analysis and a systematic coding process. The study further categorized these factors into hygiene factors and motivators and assessed their influence on employees\u2019 turnover decisions using sentiment analysis and regressions. The study contributes to Hertzberg\u2019s Two-factor Theory by providing an alternative way of operationalizing the theory. It focused on actual turnover decisions rather than turnover intentions. It also has important methodological implications by using employee-generated comments on social media.<\/p>\n
[\/vc_column_text][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1662630886170{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column css=”.vc_custom_1662570819561{padding-top: 10px !important;}”][vc_wp_text]<\/p>\n
[\/vc_wp_text][vc_raw_html css=”.vc_custom_1662617249398{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]JTNDYSUyMGlkJTNEJTIycG9zdGVyJTIyJTNFJTNDJTJGYSUzRQ==[\/vc_raw_html][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1662630785436{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_column width=”7\/12″ css=”.vc_custom_1662570946272{padding-bottom: 0px !important;}”][vc_raw_html]JTVCcGRmLWVtYmVkZGVyJTIwdXJsJTNEJTIyaHR0cHMlM0ElMkYlMkZldXJvY2hyaWUub3JnJTJGMjAyMiUyRndwLWNvbnRlbnQlMkZ1cGxvYWRzJTJGd3BfZG5kY2Y3X3VwbG9hZHMlMkYyMDIyJTJGMDglMkZFdXJvQ0hJUkUtUG9zdGVyLTIwMjIucGRmJTIyJTVE[\/vc_raw_html][\/vc_column][vc_column width=”5\/12″][vc_raw_html css=”.vc_custom_1662626018744{margin-bottom: 0px !important;border-bottom-width: 2px !important;border-bottom-color: #eeeeee !important;border-bottom-style: solid !important;}”]JTVCdWZjLWZiLWNvbW1lbnRzJTVE[\/vc_raw_html][\/vc_column][\/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1662626186891{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;}”][vc_column][vc_raw_html css=”.vc_custom_1662617356245{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]JTNDYSUyMGlkJTNEJTIydmlkZW8lMjIlM0UlM0MlMkZhJTNF[\/vc_raw_html][vc_video link=”https:\/\/youtu.be\/slBZwKKd5Ss” align=”center”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1662631297761{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 30px !important;background-color: #a58442 !important;}”][vc_column][cs_headings style=”classic_btn” text_align=”text-center” text_style=”light” enable_text_color=”on” title=”About the Authors” btn_style=”a-btn-4″][\/cs_headings][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”aboutcont” css=”.vc_custom_1662631257528{margin-top: 0px !important;padding-top: 20px !important;background-color: #eeeeee !important;}”][vc_column width=”1\/6″][vc_single_image image=”10266″ img_size=”medium” alignment=”center”][\/vc_column][vc_column width=”5\/6″][vc_column_text]<\/p>\n Dr. Emily Ma is a Professor of Hospitality\/Events Management at the School of Hospitality and Tourism Management, University of Surrey. Her research area includes organizational behavior, women in leadership in hospitality, and customer experience management. Dr. Ma has been serving as the Associate Editor for the Journal of Hospitality and Tourism Management since 2018.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”aboutcont” css=”.vc_custom_1662631172645{padding-top: 0px !important;padding-bottom: 20px !important;background-color: #eeeeee !important;}”][vc_column width=”1\/6″][vc_single_image image=”10534″ img_size=”medium” alignment=”center”][\/vc_column][vc_column width=”5\/6″][vc_column_text]<\/p>\n Associate Professor Liang Wang is a reputable researcher specializing in big-data analytics in business.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”aboutcont” css=”.vc_custom_1662631172645{padding-top: 0px !important;padding-bottom: 20px !important;background-color: #eeeeee !important;}”][vc_column width=”1\/6″][vc_single_image image=”10267″ img_size=”medium” alignment=”center”][\/vc_column][vc_column width=”5\/6″][vc_column_text]<\/p>\n Dr. Aaron Hsiao is a researcher in organizational behavior in the hospitality and tourism disciplines.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":" [vc_row full_width=”stretch_row_content_no_spaces”][vc_column][cs_banner style=”with_breadcrumbs” enable_breadcrumbs=”on” breadcrumbs=”%5B%7B%22item%22%3A%22url%3Ahttps%253A%252F%252Feurochrie.org%252F2022%252Fposters%252F%7Ctitle%3APosters%22%7D%5D” title=”To Stay or not to Stay – Voice of Hotel Employees from Glassdoor” bg_image=”4253″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1662380039813{margin-top: 0px …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6834,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10265","page","type-page","status-publish","hentry"],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/eurochrie.org\/2022\/wp-json\/wp\/v2\/pages\/10265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eurochrie.org\/2022\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eurochrie.org\/2022\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eurochrie.org\/2022\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eurochrie.org\/2022\/wp-json\/wp\/v2\/comments?post=10265"}],"version-history":[{"count":4,"href":"https:\/\/eurochrie.org\/2022\/wp-json\/wp\/v2\/pages\/10265\/revisions"}],"predecessor-version":[{"id":10535,"href":"https:\/\/eurochrie.org\/2022\/wp-json\/wp\/v2\/pages\/10265\/revisions\/10535"}],"up":[{"embeddable":true,"href":"https:\/\/eurochrie.org\/2022\/wp-json\/wp\/v2\/pages\/6834"}],"wp:attachment":[{"href":"https:\/\/eurochrie.org\/2022\/wp-json\/wp\/v2\/media?parent=10265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"Like](\"https:\/\/eurochrie.org\/2022\/wp-content\/plugins\/wp-postratings\/images\/rating_1_on.gif\" "\\"Like")
+1 this Poster<\/span><\/span><\/p>\nProf. Emily Ma<\/h4>\n
\nDr. Liang Wang<\/h4>\n
\nDr. Aaron Hsiao<\/h4>\n
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